Frequently Asked Questions
Everything you need to know about our high-performance gear and services.
How long does shipping take for sports equipment?
Standard shipping typically takes 3-5 business days. For oversized items like bike trailers or heavy gym equipment, delivery may take up to 7-10 business days depending on your location.
What is your return policy on used gear?
We offer a 30-day return policy for items in original condition with tags attached. For hygiene reasons, base layers and protective mouthguards cannot be returned once the packaging is opened.
Do Burley products come with a warranty?
Yes, all our premium sports gear comes with a 1-year limited warranty against manufacturing defects. Specific high-end equipment may qualify for an extended 3-year structural warranty.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installment plans on larger purchases.
How do I know which size is right for me?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our charts to ensure the best fit for performance and safety.